FAQ

  1. How to join?

Ans.    You could simply create an account by filling email, password, first name, last name, mobile number and select your country.

  1. Can I use an overseas mobile number to register to become a member?
        Yes, please fill your country code and mobile number. Also, please remember to select your country.

 

  1. How is the Reward nuPoints system works?

Ans.    My nuPoints (2 tiers of customers)

my nu - After the first purchase, you will be invited to become a my nu member with the following rewards and benefits.

-Earn 10 nuPoints for every 10 Baht purchase.
-Earn extra nuPoints from shopping special promotions
-Redeem 5,000nuPoints for 200 Baht voucher

-Get a free giftfor the first purchase at any of our store on your Birthday month. Just simply go to our store, show your ID card and phone no.

-Earn 10,000 nuPoints and become nu Gold to receive the following rewards and benefits.

 

 

nu Gold - When you have 10,000 nuPoints in your balance, you will automatically become nu Gold with the following rewards and benefits.

-Earn 10 nuPoints for every 10 Baht purchase.

-Earn extra nuPoints from shopping special promotions

- Get a welcome gift

-Redeem 5,000 nuPoints for 200 Baht voucher

-Redeem 10,000 nuPoints for 500 Baht voucher

-Get a free giftfor the first purchase at any of our store on your Birthday month. Just simply go to our store, show your ID card and phone no.

- Invitations for special promotions only for nu Gold member

- Invitations to private events

- First access to exclusive launches and private sale

 

 

Each successive calendar year that you earn 10,000 nuPoints, you will automatically continue to be a nuGold member for the following calendar year. Otherwise , you membership will revert to my nu, without expiration.

 

*All calculation will be in Thai Baht. For transaction in other currencies the calculation will be in Thai Baht equivalence.

 

*nuPoints are not awarded nor rewards given for deep discount, clearance, and final sale promotions.

 

*nuPoints have no cash value           

 

*nuPoints earned during the first year of membership will accrue throughout the following year. Thereafter, nuPoints will accrue by the calendar year. Accrued nuPoints may be redeemed at any time during the year following accrual.

 

*nuBangkok reserves the right to change these Rewards information at any time without prior notice.

 

 

  1. Can I use reward program at other country outside Thailand? 
    Yes, you can earn nuPoints from shopping on our website and redeem nuPoints for a voucher.

 

  1. What if I change my mobile number
    You can raise the request of change of the mobile number by contacting our Customer Service +66(0) 83-455-1000 or email nu@nuBangkok.com or start a live chat with us.

 

  1. How do I cancel my membership? 
    To cancel your membership, by contacting our Customer Service +66(0) 83-455-1000 or email or start a live chat with us. Your personal details will then be deleted from our system. Once membership is canceled, you will no longer be able to make a purchase or enjoy all the benefits and privileges of the Reward nuPointsprogram.